Eben Telecom has been in the Contact Centre business for over 28 years, serving Clients from various industries like Banking & Financial Services, Telecom, Insurance, Automobile, Educational Institutions, Media, Medics, Consumers Products etc. We make use of our experience and expertise to operate Contact Centre solutions for Clients.
Eben Telecom has been using the latest technologies like Robotic Process Automation to simplify the work process, reduce time, save cost and human resources and derive the accuracy of reports for Clients. Eben Telecom has an in-house development team that develops CRM and customised contact centre solutions for Clients.
Eben Telecom has a robust IT infrastructure to secure Client data and support Client solutions for Contact Center.
Eben Telecom has a committed and experienced senior leadership team. With their experience and expertise they lead and manage operations in an efficient manner to deliver Client requirements.
Eben Telecom has Contact Centres in multiple locations, giving Clients better reach and alternate backups in case of an emergency.
Eben Telecom has an in-house QA team that audits and evaluates Customer interaction calls and data work. The team gives continuous feedback to refine knowledge, skills and processes for better productivity and results.
Eben Telecom has an in-house learning and development team that focuses on developing the competencies of employees, resulting in optimum productivity.