Our top solutions designed to meet business needs

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Technology Solutions
  • Procurement Bidding Platform
    Bidding procurment solutions to reach both urban & rural vendors
  • CRM's
    Customer engagement and retention management platform.
  • E-Portal
    Employee life cycle management for HR & payroll management.
  • Digital Marketing
    Better customer experience and engagement through social media.
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Telecom Solutions
  • Bulk SMS
    SMS burst tool for marketing campaigns and customer support.
  • IVR
    Customised IVR designed for individual / business needs.
  • API
    API's to communicate with your existing business applications.
  • UBLYCS
    URL shortening, Customised links and link Analytics.
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Manpower Solutions
  • Email & Chat Support
    Customer management & retention through email & Chat support
  • Inbound/Outbound
    Inbound and Outbound sales and customer support.
  • Training & Development
    Corporate trainings on leadership & management effectiveness.
  • NOC Support
    Real time server monitoring & trouble shooting for data centres.
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Business Automation Solutions
  • Digital Workforce
    Robotic workforce for all your repetitive business task.
  • Business Transformation
    Transform your business with better technology.
  • Business Consulting
    Connect with the experts to improve your business operations.
  • AI based Solutions
    Technology at its best with AI and more cognitive solutions..

Global Presence

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Have a look at our Products & Services

unifiedbuzz

UNIFIEDBUZZ

SIMPLIFYING THE POWER OF COMMUNICATION
UnifiedBuzz is a flagship product of Eben Telecom and is a leading mobile convergence solution provider in the Asia-Pacific region. We enable organizations with the ability to harness network, device and channel capabilities to improve the service delivery and customer engagements. UnifiedBuzz, provides a host of services like Enterprise Messaging, OTP Solutions, Bulk Messaging Solutions, SMPP Solutions and various other Voice based solutions & services

MY-Portal

One Card for Every Problem
My Portal is a dynamic HR database management system with an easy to use interface to manage, process, retrieve and communicate all HR related activities in a seamless manner. By using My Portal organizations can maintain and retrieve data in a convenient manner, conduct employee surveys and send key communications to employees in a convenient manner. Employees can access and manage organizational information in a easy and convenient manner.
MyPortal
CRM

CRM'S

Global Customer Solutions
If you need elements such as tables, comments, description areas, tabs and many others, we've got you covered. We took into consideration multiple use cases and came up with some specific elements that you will love to use. They're beautiful and easy to use for the end user navigating your website.

eProp Manager

A Versatile Real Estate Management Software
eProp Manager is a versatile real estate management software providing end to end property management solutions for customers. Whether you are a property manager of large number of units to be rented, leased or serviced in different locations or whether you are a property broker trying to lease or rent units in different properties across different locations, eProp Manager makes managing properties convenient and simple for you. The inventory management facility, the auto payment reminder facility, the contract management feature, the work orders to schedule maintenance activities of units, the booking orders, commission tracking, lead management, real-time analytics and reporting facilities in the eProp Manager will give you the comfort and convenience of managing all your properties efficiently 24x7 online, from anywhere.
EProp Manager
Osbba

OSBBA

Online SMS Based Bidding Application
OSBBA is a simple communication platform between the farmers and the procurement team of companies for easy procurement of raw materials. The application helps organization save time and money by helping them procure raw materials at ease and at a competitive price. It also helps organizations to plan production period, do bulk purchase and avoid the need of middle men in procurement. The application is easy to use and it connects with SAP software of the organizations.

Why would you choose EBEN?

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Vast BPO Experience

Eben has been in the Contact Center business for the last 24 years serving clients from various industries like Banking & Financial Services, Telecom, Insurance, Automobile, Educational Institutions, Media, Medical, Consumer Products etc and hence carries experience and expertise in running Contact Center solutions for clients.

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Robust IT Infrastructure

Eben has a robust IT infrastructure to secure client data and support client solutions in Contact Center.

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Experienced Leadership Team

Eben has a committed and experienced leadership and middle management team leading and managing operations in a efficient manner delivering client requirements.

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Use of Latest Technologies

Eben has been using latest technologies like Robotic Process Automations to simplify work process, reduce time, save cost, manpower and derive accuracy of reports for clients. Eben has an inhouse development team based at Infopark, Cochin that develops customized contact center solutions for clients

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Multiple BCP Centers

Eben has Contact Centers in multiple locations giving clients better reach and alternate back ups in case of emergency

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Learning & Development Team

Eben has an inhouse Learning & Development team that focuses on developing competencies of employees resulting in higher commitments and higher productivity.

Eben is your best strategic partner for all your business needs. We can serve you with the following solution.

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Eben Telecom is one of the pioneers in Contact Centre Operations with experience and expertise in serving customer needs for the last 24 years. Eben has a wide and current perspective on how to manage customer relationships more effectively

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There are more than 800 employees working with Eben Telecom supporting the top brands, helping them achieve their customer engagement and sales goals

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There are various modes to support customers starting from Chat/Email support, Inbound/Outbound Customer Service & Sales, NOC support and other customized support based on client business need.

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Unified Buzz, is an SMS burst marketing platform used across the globe with our own URL shortening app (alternative for bytly). This has helped clients achieve their sales and marketing goals with less effort and cost.

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Digital Marketing solutions play a major role for enhancing the branding of companies and increasing customer engagement through social media.

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Our SMS platform & CRM does customer engagement through WhatsApp and allows you to have delivery updates and other activities to reduce customer effort.

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IVR assistance is a major support that we provide for most of our contact center clients. IVR assistance will guide the callers to the right service without any human intervention. This will save time and cost for the organizations. Customers will experience a clear step by step instruction guiding them to the right services, leading to increased customer satisfaction

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My Portal, a Payroll & Employee Life Cycle management platform is the best solution for all your HR related and payroll problems.

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Customer Relationship Management (CRM), we build customer relationship applications for all clients based on their specific needs.

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Beyond this we also have a great team of technology experts to work on your customized business needs.

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Most business engage their employees in redundant and mundane task, be it invoice processing, Order completion, and a lot of other back office activities. This leads to increased manpower, time, cost and errors.

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By getting to do these day to day tasks using a robotic software (Digital Workforce), you automate your business and transform it to be the most efficient and cost-effective model thereby growing revenues, reducing cost and driving efficiencies.

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Our innovative Robotic Software (RPA) can be configured to any business applications that your employees are using (from word/excel to SAP and even other mainstream applications). These bots will login as an employee and complete all the rule-based task as programmed daily and can be put on work for 24hrs.

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