Call Center/BPO

Eben Telecom is one of the pioneers in Contact Centre Operations with experience and expertise in serving Customer needs for Over 28 years. Eben Telecom has a comprehensive and updated perspective on how to manage Customer relationships more effectively.

More than 800 employees are working with Eben Telecom, supporting the top brands and helping them achieve their Customer engagement and sales goals.

Our BPO Experience
  • 29 years of handling Telecom Call Centers.
  • 14 years of handling Banking Call Centers.
  • 7 Years of handling Insurance Call Centers.
  • 7 Years of handling AutomobileCall Centers.
  • 6 Years of handling International Call Center for Direct Sales of Consumer Products.
...

Call Center Management

Eben has been providing efficient call center management which is crucial for maintaining high levels of Customer satisfaction, optimising operational efficiency thereby driving business successes.

Eben has been operating a full-fledged call centre services which include.

  • Inbound Operations
  • Outbound Operations
  • Non-Voice Operations
  • IVR

Inbound Operations

  • Customer Service Calls
  • Appointment Booking Calls
  • Technical and Non-Technical Issues resolutions
  • Complaint registration Calls
  • Verification Calls
  • Sales enquiry calls
  • Help Desk Services
  • Billing Enquiry Calls
  • Utility Billing Calls

Outbound Operation

  • Customer Service Calls
  • Welcome Calls
  • Bill Payment Reminder Calls
  • Lead Generation Calls
  • Data Verification Calls
  • Market Research, Survey, Feedback Calls
  • Sales Calls
  • Policy Renewal Reminder Calls
  • Appointment Calls
  • Account Activation Calls
  • Loan Payment Reminder Calls
  • Utility Billing Calls

Non-Voice Operations

Interactive Voice Response, or IVR, is an automated phone system that allows Customers to gather information through a set of pre-recorded messages. This technology permits the Customer to utilize menu options by means of touch-tone keypad selection or speech recognition without the help of an agent. Once the Customer chooses the right options in the menu, the call is rerouted to the relevant department or an agent to resolve the Customer's issues.

Our advanced IVR system enables us to answer frequently asked questions without employing human resources. It is time-saving as the Customer does not have to wait long for the call to connect with the agent. We have 24x7 IVR services where Customers can contact us according to their convenience.

Eben Telecom's automated IVR system manages large-volume calls by sorting each call separately and rerouting the call to the right agent.

Our IVR technology can be designed to play a customized greeting message for regular Customers, adding a personal touch to the call and making the Customer feel more comfortable.

IVR Services

Interactive Voice Response, or IVR, is an automated phone system that allows Customers to gather information through a set of pre-recorded messages. This technology permits the Customer to utilize menu options by means of touch-tone keypad selection or speech recognition without the help of an agent. Once the Customer chooses the right options in the menu, the call is rerouted to the relevant department or an agent to resolve the Customer's issues.

Our advanced IVR system enables us to answer frequently asked questions without employing human resources. It is time-saving as the Customer does not have to wait long for the call to connect with the agent. We have 24x7 IVR services where Customers can contact us according to their convenience.

Eben Telecom's automated IVR system manages large-volume calls by sorting each call separately and rerouting the call to the right agent.

Our IVR technology can be designed to play a customized greeting message for regular Customers, adding a personal touch to the call and making the Customer feel more comfortable.

BPO

Business Process Outsourcing, or BPO, is the process of outsourcing various business processes to a third party or an external company. BPOs are widely known as call centres that deliver round-the-clock Customer-centric voice and non-voice services. BPO can be of two types: Front Office / Voice BPO: Marketing, and Customer service kind of activities fall under Voice BPO Back office / Non-Voice BPO: Involves internal aspects of an organization such as inventory, procurements, payrolls, billing etc.

Banking BPO Services

Inbound

Non-Voice

Collection

Outbound

Hospital BPO Services