Frequently Asked Questions

India is currently the number one destination for business process outsourcing since most companies in the US and UK outsources IT-related business processes to Indian service providers. With two decades of experience in communication technologies, we are proud to have built partnerships with the leading global companies. To Be the Global Leader in Business Process Management is our vision. We also appreciate the importance of brand in this competitive environment. As a confident and young team in the competitive market, Eben Telecom will keep coming up with innovative products like OSBBA & UnifiedBuzz that will meet the Client’s specific needs.

Eben Telecom started as a company by providing various Contact Center solutions for a telecom company way back in 1995. Over the course of the last 21 years, Eben Telecom has widened the Client base by providing various Contact Center Solutions & technology services for multiple telecom organizations, banking, automobile, Insurance & Educational Organizations in the global market. Having made a name for itself in the domestic market, because of its Client centric approach, innovative solutions, strong leadership team and long standing loyal employees, Eben Telecom under the leadership of Sam Thomas identified opportunities in the related segment of providing Client specific, cost effective technology solutions that helped Clients manage their operations better, increase speed of response to customer queries, reduce cost, increase productivity and increase revenue. The journey to technology related business has been steady and focused in terms of understanding, designing & satisfying Client needs.

OSBBA, which is also called as “Online SMS Based Bidding Application” is one of the unique products in the market which combines the power of SMS & Internet for all kinds of material procurements, won the “Gold Medal” in Quality Concepts 2013 – Hosted by Council Forum of India. Eben Telecom bagged No: 1 position across India for its consistent service given for Idea Cellular Limited for the year 2015-2016 In 2016 Eben Telecom launched UnifiedBuzz a portal which unifies the power of all communication solutions under a single window. The solution integrates the power of SMS, Voice, eMail, USSD & IVR under the brand UnifiedBuzz.

Team Eben Telecom has taken the lead in the global market under the leadership of Mr. Sam Thomas, who is the CMD (Chairman & MD) along with 7 other Management Committee members. Sam as a CMD, is responsible for setting the strategy and direction for Eben Telecom and also in building & managing a high-performance team of young professionals. An entrepreneur at heart Sam along with his family members were instrumental in founding Eben Telecom in Kerala and then successfully spinning off and launching Eben Telecom Pvt. Ltd. as a new company. From the very beginning he has been involved in building Eben Telecom into a strong organization through hard work, result oriented vision and the ability to execute within the limited time frame. As a Strategic planner and communicator at heart he splits his time between spreading the Eben Telecom vision as well as fund-raising, setting up new goals and performing business development.

Technology in the industry is changing so rapidly therefore it’s vital for companies to be innovative. Sustained innovation and process innovation are now a critical ingredient for the success of any BPO organization. Technologies such as cloud computing, business analytics software, social media platforms and process automation software are being used within BPO’s to enable businesses to reduce costs and increase efficiency. New technologies are allowing humans and digital processes to work smarter together. We need to focus on digitizing the right business processes and harness advances in infrastructure, process automation and analytics. Eben Telecom’s Client centric process, collaborative, trust based Client relationship, adaptation to new technologies, Committed Employees, Strong Leadership Team, understanding the specific needs of the Customers and designing innovative solutions that meet their needs have helped to withstand & overcome challenges that came across over the years.

Efficient and real-time distribution of information among senior officials was always a challenge with Purchase Departments of large organizations who are engaged in daily trading of raw materials from the market. Transparency was the biggest challenge among these Organizations as most of the deals/business happens through verbal communications between buyer & the seller. Sensing an opportunity, the team at Eben Telecom developed an innovative product called OSBBA-"Online SMS Based Bidding Application" to solve this complex issue. OSBBA is an innovative SaaS application for end-to-end management of trading using SMS. It’s a cloud based application which can be configured completely to any business requirement including trading & procurement. The integration time taken is less than one week to GO-LIVE. Our Clients have found immense value using OSBBA for its simplicity. OSBBA has been known as an out of the box product.

Competition is inevitable in today’s business scenario. We attempt to keep ahead of the competition with our extensive market experience, deep domain knowledge of the segment, deployment of latest technologies and a great Customer service experience. Being an early entrant in the BPO space, we are experts in providing strategy, solutions and services to solve complex business issues and achieve results.

Our automated OBD (outbound dialing) platform enables a Client to communicate with their Customers by calling their Mobile/Land phone numbers anywhere in the globe with a pre-recorded voice message through a fully automated Online System. These voice calls are triggered using a automated process and hence there is no need for an operator or dialer to process the call. Once the system is configured with the pre-recorded message and with the contact list through our user friendly online control panel, then the system will start calling the recipients and play the pre-recorded voice message.

OBD’s are used in Voice Call Campaigns for Lead generation, Event Notifications, Political Campaign Promotions, Voter Registration, Vote Reminders, Fund Raising, Service Reminders, Product Promotions, Announcements, Give reminders like EMI, Insurance premium, Event Notification , Marketing Products & Services, Meeting alerts, Wake Up Calls, Stock Alerts, Medicine Reminders etc.

Unified Tele Infra Solution, a flagship product of Eben Telecom is a centralized solution that helps Communication and Infra Service Providers manage their Operations and Maintenance activities using single unified portal with multi-dimensional views. It can bring unprecedented analytical insight leading to improved decision making and business efficiency. The infrastructure deployed is of the highest quality. It helps Clients reduce operating expenses and improves Customer satisfaction at the same time. Not many service providers can offer such a sophisticated solution.

Eben Telecom, a leader in providing end-to-end BPO services, provides high-quality, value-added voice and transaction-based services to national and international Clients across various industries. Established in the year 1995 as a specialist in BPO Management & CR Management (CRM) service in Kerala, we are experts in providing strategy, solutions and services to solve complex business issues and achieve results. Today Eben Telecom is a recognised name in the BPO industry with Clients across Banking & Financial Services, Logistics, Business industry, Telecom Sectors and several other industries all over the world. We listen carefully to our Clients to understand their challenges and opportunities and provide the best solution available in the industry by combining the latest technologies and our deep sector experience. At Eben Telecom, we endeavour to deliver value to our Customers by focusing on experience, revenue growth & profitability for our Customers through technological interventions. Our focus on cost optimisation & enhanced Customer experience makes us stand apart in the contact centre market.