Federal Bank has had a long and fruitful relationship with Eben Telecom; spanning nearly 11 years. Our Call Centre set up was entirely created, and then managed by Eben Telecom. The collaboration was marked by a focus on delivering excellence in Customer interaction. This played a key role in materially improving the Bank’s Customer satisfaction metrics. One noteworthy event to call out is how Eben Telecom proactively came forward to help the Bank to manage the aftermath of the terrible floods in August, 2018 that impacted our operations in Aluva, Kerala. I take this opportunity to wish Sam and Eben Telecom great success in continuing to serve their Customers. I extend my best wishes to Eben Telecom for their future endeavours.
Ageas Federal Life Insurance (AFLI) has been partnering with Eben Telecom since January 2016 and we have found them to be sincere, committed and competent in managing their partner business. We have grown in our relationship with Eben Telecom by partnering with them in many areas of Customer relationship and management. The ability of the Leadership team to maintain cordial and collaborative relationships and their willingness to extend help for new requirements has made the relationship fruitful and effective. Wishing the team all the best.
Eben Telecom has made it incredibly easy for us to hire talent in India. They have knowledgeable people who help to be compliant with each hire. What is impressive is the fact that they offer different services that our company needs to be successful in attracting and retaining talent in India which includes managing the end-to-end hiring process, payroll & benefits, providing office space, technology support and project management. Their whole team is always very helpful and I am excited to be partnering with them.
At Vodafone Idea I had the privilege of knowing and collaborating with Sam and his remarkable team since the days of BPL Cellular Ltd, and our association has continued through his tenure with Vodafone Idea. During my time as the head of the Customer Service Delivery team in Kerala, I had the opportunity to witness the outstanding commitment and dedication of Eben Telecom. Eben Telecom has consistently demonstrated their unwavering focus on delivering exceptional results, consistently ranking among the top 3 nationally in Customer service parameters. What sets them apart is their exceptional team, from senior-level executives to middle-level managers, who have always treated Client processes as their own. This dedication has translated into excellent Customer service, earning them well-deserved laurels and awards. One of the keys to Eben Telecom's success has been their impressive employee engagement and retention across support and business functions. Their ability to foster a culture of dedication and commitment has ensured sustained business continuity and impressive results. As a Client we have been extremely demanding, still remember getting a project started in two days, which normally had a lead time of 30 days. The testimony to the team engagement was the pride in their participation and winning the various inter partner activities. Sam and Eben Telecom could always create an exceptional team. The team got unconditional support even in their personal difficulties, and that is true Transformational Leadership. Their dedication to excellence is truly commendable. Working alongside Sam and his team for over 25 years has been a genuine pleasure and privilege. Wishing you and the team continued success and growth. Keep winning.
Eben Telecom has been our trusted Partner for BDL New Zealand in the area of Customer support and sales for our Direct Response Television (DRTV) campaigns for many years. Their remarkable ability to effectively manage a wide range of Customer service and sales processes has consistently exceeded our expectations. Eben Telecom has built an exceptional team of managers who skillfully oversee our Client processes, making every collaboration a pleasure. The professionalism exhibited by the leadership team at Eben Telecom is truly commendable. I extend my best wishes for their continued success in the future.
Eben Telecom served as our trusted Call Center Partner for Customer support and sales for our Maruti Suzuki from 2012 to 2017. They also handled Customer service and sales for T V Sundram Iyengar & Sons Private Ltd for Renault cars from 2017 to 2023. I found Eben Telecom to be highly professional and responsive to Client demands. Their leadership team demonstrated excellence and consistently conducted thorough reviews to uphold the desired deliverables. I have also found the team very proactive in their approach, open to feedback, on board with latest technological support & appreciate training inputs given to their staff. Wishing them continued success.
I am pleased to acknowledge the outstanding support provided by Eben Telecom in managing our Customer acquisition support process at AFLI . Eben Telecom's ability to swiftly ramp up, train, and proficiently manage resources with diverse language requirements has been truly exceptional. Their contribution has played a pivotal role in meeting the specific needs of our Customer acquisition process. One of the key strengths of Eben Telecom has been their remarkable flexibility in understanding and accommodating the evolving needs of AFLI at every stage. Their commitment to our success has been unwavering, and their support has been instrumental in enhancing the efficiency and effectiveness of our operations. We look forward to continuing our collaboration with Eben Telecom and are confident that their expertise will continue to be a valuable asset to Ageas Federal Life Insurance Company Ltd.
My association with Sam Thomas and Eben Telecom dates back to 1999 when I worked at BPL Cellular Ltd as the Head of Customer Service. Eben Telecom served as our Call Center Partner for Kerala, handling both inbound and outbound operations. Throughout our partnership, I observed Eben Telecom's operations to be highly focused, structured, and systematic in their approach to achieving key deliverables. One aspect that truly stood out was the unwavering support we received from Sam and his leadership team whenever we had new requirements or needs. Eben Telecom consistently demonstrated their ability to quickly scale up their operations to accommodate any number of seats, even on the shortest notice, without compromising on the quality of their workforce. I have always taken pride in Eben Telecom's professionalism and impressive growth trajectory. I have no doubt that Sam and Eben Telecom will continue to excel in serving their Customers, and I wish them great success in all their future endeavors.
We in CEAT Sri Lanka, wanted to align our Natural Rubber procurement process with CEAT-India using Eben Telecom’s SMS services. While we had our own apprehensions, Eben Telecom team headed by Anand Krishnan quickly allayed our fears and presented a fast track implementation plan. It took just one visit to “Go Live”. Post “Go Live” support too was outstanding and we could very quickly settle down the new system with all our dealers. Their SMS services has improved the efficiency and transparency of daily buying process besides saving significant amount of time for the buyer and eliminating errors in documentation. Well done Team Eben Telecom and wish you all the very best.
Talk Digital India, Australia has been collaborating with Eben Telecom for their technology division for more than three years now, and it has been a great experience with fruitful results. Looking forward for more projects together.
Daily Hunt has been associated with Eben Telecom for a more than a decade! The energy and passion shown by the team in the initial days is the same when it comes to even today! The appetite shown for innovation and fine tuning is what keeps them two notch up from the rest .. I'm sure with new solutions and products coming, Eben Telecom is a namehold which is travelling global! Wishing you the very best!.
We have used Eben Technologies innovative services and have found them to be innovative and easy to use. What’s more, they are very proactive and put a lot of emphasis on providing the right solution at the right time.