Business Process Outsourcing, or BPO, is the process of outsourcing various business processes to a third party or an external company. BPOs are widely known as call centres that deliver round-the-clock customer-centric voice and non-voice services. BPO can be of two types: Front Office / Voice BPO: Marketing, and customer service kind of activities fall under Voice BPO Back office / Non-Voice BPO: Involves internal aspects of an organization such as inventory, procurements, payrolls, billing etc.

Call centers, the first thing that strikes our mind hearing the word call Centre make someone think about lots of phone organised on table with a monitor and keyboard for carrying out call tasks. Call centers are actually a lot more than this.The biggest reason behind housing many MNCs in India is the availability of cost-effective exports. Many organizations are outsourcing these services by setting call centers to meet growing international demand for customer oriented call centers.

Call center plays vital role in business as it is a way more than just goods and services. Call centers are more about sales services for cultivating the trust among customer in order to attain loyal customer. To simplify, Call center is an organised unit consisting of agents who operate large number of incoming calls. Domestic call centers make and receive the calls from people within the same country.Offering business outsourcing to domestic clients and enterprises. International BPO offers outsourcing overseas clients covering the globe.