Career Opportunity
Position
Assistant Manager – International Process (UK Client)
Position
Assistant Manager – International Process (UK Client)
Join Our Team
- Manage daily operations and ensure smooth workflow.
- Lead and support the team to achieve performance targets.
- Monitor KPI, SLA, quality, productivity, and attendance.
- Handle customer and client escalations.
- Bachelor's degree in any field.
- 4–7 years of experience in BPO, preferably in an international process.
- 1–2 years of experience as a Team Leader or Assistant Manager.
- Good spoken and written English.
- UK client/customer experience preferred.
- Good knowledge of KPI, SLA, quality, and productivity.
- Strong team management and problem-solving skills.
- Basic knowledge of MS Excel and reporting.
- Ability to handle escalations and work effectively under pressure.