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Job Title

Sales Team Leader_Voice Process

  • Details
    • Ensuring schedule adherence - Do ensure relevant content development for the trainees - Team Member performance and productivity - Provides appropriate call monitor feed backs and performance improvement - Coordinates with quality department on quality monitoring reports - Ensures proper staffing and plans for backup when necessary - Maintains SLA - Manages the Team Attendance and maintains report - Reviews daily reporting and schedule and makes future adjustments to assure that service levels are attained - Preparation of Daily and Weekly Rooster - Should be able to work under pressure - Should able to manage the team closures -Team Coaching
  • Skills
    • Criteria: -Should be a graduate with minimum 2 years of experience (5+ Total) in team handling in international BPO sales process (Especially into mortgage/insurance/Card sales/consumer product sales)
  • Experience / Qualification
    2 year experience and above

An ISO / IEC 27001:2022 & 9001:2015 Certified Company

Eben Telecom Pvt. Ltd., II Floor, II Block, Indian Express Building, Kochi - 682017, Kerala, India

  • Home
  • Leadership Team
  • Why Eben
  • Our History
  • Testimonials
  • Awards
  • Gallery
  • Career
  • Call Center/BPO
  • Software Development
  • EOR &PEO
  • Digital Marketing
  • Eben Event Infra
  • CSR
  • FAQ
  • KraftABot
  • OSBBA
  • CRM
  • ePropmanager
  • Contact

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An ISO / IEC 27001:2022 & 9001:2015 Certified Company

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