Ensuring schedule adherence - Do ensure relevant content development for the trainees - Team Member performance and productivity - Provides appropriate call monitor feed backs and performance improvement - Coordinates with quality department on quality monitoring reports - Ensures proper staffing and plans for backup when necessary - Maintains SLA - Manages the Team Attendance and maintains report - Reviews daily reporting and schedule and makes future adjustments to assure that service levels are attained - Preparation of Daily and Weekly Rooster - Should be able to work under pressure - Should able to manage the team closures -Team Coaching
Skills
Criteria: -Should be a graduate with minimum 2 years of experience (5+ Total) in team handling in international BPO sales process (Especially into mortgage/insurance/Card sales/consumer product sales)