Communicate with diverse audiences (e.g., employees, management, and other sites ) to provide information and clarification regarding training programs, actions, policies, procedures, and best practices. Conducts refresher training and ongoing training of existing employees. Monitors the progress of new team members by coaching and providing on-the-job training as needed. Prepare EWS /RAG of the ongoing training batch to HR Assists with operational and quality duties as needed. Utilises reporting to manage improvements in individual and team performance. Must maintain Client's Training Certification Requirements while in the classroom. The trainer will serve as the leader and promote a positive work environment and adherence to all company policies, expectations, and performance standards. Supports the call centre by participating in cross-functional meetings to give input on improvement opportunities. Facilitate training classes on new and existing products and services.
Qualifications for call center trainer -*Graduate with 2+ years of training experience preferred *Dynamic presentation skills *Tracking and reporting of trainee skills assessments using New Hire Training *Daily tracking trainee payroll attendance *Proficiency in Microsoft Office, call center applications, workforce applications, quality monitoring tools and applications, center reporting tools and technologies Should be flexible to work on shifts